30 Day Trial Guarantee
Primo Lacrosse LLC offers a '30 Day Trial Guarantee' on certain Lacrosse Shaft Models. During the first 30 days after the purchase date of the qualified purchased item, you may use it during normal play conditions. If at any point within this 30 day period you become dissatisfied with the performance of the product, you can return it within the 30 day window.
So long as the qualified product return is initiated within the 30 day window, and the product is returned without abuse and is otherwise approved by Primo Lacrosse LLC, the full purchase price will be returned. If the qualified product breaks or becomes unusable within the 30 days from the date of purchase under normal playing conditions due to poor workmanship and or a manufacturing defect, the stick can be returned under the normal warranty. Shafts that have been abused or altered are not covered by the 30 Day Limited trial.
The following products are covered under the 30 Day Trial Guarantee:
- Obsidian Carbon Composite Lacrosse Shafts
- Absolute Pro 2.0 Carbon Composite Shafts
The 30 Day Trail Guarantee is subject to the following conditions:
- The item(s) must have been purchased from primolacrosse.com.
- The trial does not apply to equipment purchased through third party sites such as eBay, Amazon, or Sidelineswap, nor does it apply to team orders.
- To receive your refund the item(s) must be returned to:
Primo Lacrosse LLC
Attn: 30 Day Trial Returns
31202 Artesian Drive
Milford, MI 48381
- The item must be accompanied by the original receipt (proof of purchase).
- A valid 30 Day Trial return authorization number must be obtained BEFORE any item is returned to Primo Lacrosse LLC. Without this there will be no 30 Day Trial refund.
- Handwritten receipts and credit card statements will not be accepted.
- The product must be postmarked to Primo Lacrosse LLC within 3 days of the completion of receipt of authorization number.
- If returning a shaft under the '30 Day Trial Guarantee’ the entire shaft and end cap must be returned.
- All products sent to Primo Lacrosse LLC for the 30 Day Trial become the property of Primo Lacrosse LLC.
- We will note return any item sent to us.
- Please contact your credit card or bank company for information regarding the duration of time needed for your refund to post to your account.
- All determinations by Primo Lacrosse LLC are final.
- Only one (1) 30 Day Trial Guarantee refund is available per household per product category per year.
To initiate a 30 Day Trial Guarantee, please contact us at firstname.lastname@example.org with your valid order number and the item you would like to return.