Primo Lacrosse Warranty Policy
Primo Lacrosse equipment (excluding pockets, stringing, accessories, promotional items are covered by the following “Limited Warranty”: Primo Lacrosse will replace unusable or broken products (or provide a replacement with equal value) that break or become unusable under normal playing conditions due to poor workmanship and/or material failure within:
- Six (6) months from the date of purchase of Absolute Pro 60" Carbon Composite, Obsidian 30" 135 gram, & Obsidian Defense 60" 350 gram shafts . Limited to one replacement.
- Twelve (12) months from the date of purchase on 30", 32", and 40" ash lacrosse shafts (excluding custom hand painted ash lacrosse shafts.) Limited to one replacement.
- Three (3) months from the date of purchase on 60" ash lacrosse shafts. Limited to one replacement.
- Nine (9) months from the date of purchase on 30" Absolute Pro Carbon Composite lacrosse shafts. Limited to one replacement
- Twelve (12) months from the date of purchase on Obsidian 30" 155 gram, Obsidian HD 30", Absolute Pro 2.0 (30" & 60" versions), and Obsidian Defense 400 & 450 gram lacrosse shafts. Limited to one replacement.
Any items purchase within the Clearance section of the website are not eligible for Warranty.
Primo Lacrosse LLC obtains the rights to discontinue or modify the warranty program at any time, but shafts already sold will not have their warranties nullified or voided.
Conditions for Warranty Approval
- Proof of Purchase
- Delivery to the following address and the allowance of 2-4 weeks for processing:
Primo Lacrosse LLC
31202 Artesian Drive
Milford, MI 48381
- Warranty time period remaining on the item returned.
- No intentional modifications (e.g. engraving, gouging, branding, drilling, pinching, baking, dying, bending or evidence of excessive flexing) or other deliberate abuse.
- Item must have been purchased from an authorized Primo Lacrosse dealer or from primolacrosse.com.
- All returned items become the property of Primo Lacrosse.
For further inquiries email firstname.lastname@example.org